The kiosk program received an Airports Council International Excellence Award (ACI-NA) in 2010, and introduces the new universal AirTrain Map, also designed by Onoma LLC.

Jamaica Station

Problem: To create bus route directions without adding new bus signage anywhere in the airport.

Solution recommendations:
a) Station specific plasma screen program directing passengers how to find the bus stop
b) Include Ground Transportation symbol into existing signage system along the route to bus.
c) Identify the service with a recognizable name (AirTrain Bus Link)
d) Add bus identification: A window blind sign for bus emergency use only.

The exhibit is the gift of  the Barbara family in honor of the memory of FDNY Assistant Chief of Department, Gerard Barbara, who sacrificed his life in the supreme act of saving others on September 11, 2001.

Original problems faced: 1) locating where to insert the card; 2) existing MetroCard gives no clear direction on how to insert it, resulting in 60% of the passengers inserting it incorrectly; 3) uncertainty of which slot matched their gate, and instead opening the gate next to them; 4) expecting the gates to open once the card has been inserted, but not knowing that it has to be removed after it has reappeared.

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