Onoma LLC, Identity & Media Design » information design

AirTrain JFK Fare Gate Info

roger — Wed, 16 Mar 2011 12:51:00 +0000

Fare gate graphic installation at Jamaica Station aids passengers in quickly learning how to use the MetroCard when entering or exiting the AirTrain system. An animated program on “How to use the MetroCard” was also produced.

Original problems faced: 1) locating where to insert the card; 2) existing MetroCard gives no clear direction on how to insert it, resulting in 60% of the passengers inserting it incorrectly; 3) uncertainty of which slot matched their gate, and instead opening the gate next to them; 4) expecting the gates to open once the card has been inserted, but not knowing that it has to be removed after it has reappeared.

View Animation

AirTrain JFK Platform Interactive Map

mei — Tue, 25 Jan 2011 16:57:29 +0000

Station specific interactive kiosks, located at all ten AirTrain JFK platforms, aid passengers in quickly selecting the best AirTrain route for traveling around the airport and beyond. The map program can be viewed in nine foreign languages, and also provides train frequency, fare information, and the best connections to the desired final destination.

The kiosk program received an Airports Council International Excellence Award (ACI-NA) in 2010, and introduces the new universal AirTrain Map, also designed by Onoma LLC.

Sample station links:
Terminal 8
Federal Circle Station

AirTrain JFK Advisories

mei — Fri, 01 Jan 2010 17:04:46 +0000

A series overhead animated programs, located across all AirTrain JFK platforms, presents travel tips and advisories to the airline passengers, including How to use the MetroCard, Need Help?, Visit our Welcome Centers, and Report Suspicious Activities.

Interactive sample links:
Exit-AirTrain Fare gate interactive

The Cheaper & Faster Way

admin — Tue, 01 Sep 2009 21:39:08 +0000

Comprehensive program that informs travelers of the various options to reach their final destination via connections with the AirTrain JFK intermodal transit system. Applications include car cards, kiosks, baggage belt signs, ticket machine wraps, posters, banners, and several plasma screen animation programs installed across all AirTrain station platforms.

Jamaica Station Subway Area Signs

mei — Sat, 01 Aug 2009 17:02:08 +0000

Directional signage easing travelers to transition through Jamaica Station, between the MTA subway station and AirTrain JFK.

PANYNJ New York Airport Tearsheets

mei — Tue, 01 Jan 2008 22:02:41 +0000

Directional airport information tearsheets for JFK International Airport, LaGuardia Airport and Newark Liberty International Airport.

Port Authority AirTrain JFK Map

mei — Mon, 01 Jan 2007 15:30:08 +0000

Map design for intermodal passenger transportation. It guides travelers to/from the AirTrain connecting the eight airline terminals at the airport to long-term parking, the NYC subway and Long Island Railroad. Other maps include the Regional Rail Connections map, connecting city airports to the rest of the city, and AirTrain Newark.