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Frequently Asked Questions
         
What does it cost to use AirTrain and where can I purchase a ticket?
Connecting to or from JFK with AirTrain costs $5 each way (children under 5 ride free). Payment is made at Howard Beach or Jamaica Station using a Pay-Per-Ride MetroCard. For more information, please see Cost & Tickets.

Are any discounts or reduced fees available for AirTrain?
A 10-trip AirTrain MetroCard for $25.00 and 30-day and Monthly Unlimited Ride MetroCards for AirTrain are available for $40. These are the only reduced fee MetroCards for AirTrain. For more information, please see Cost & Tickets.

How frequently does AirTrain arrive?
AirTrain arrives and departs every 5 minutes from most stations during peak airport travel periods. For more detailed information, please see Service Guide Map.
  How long does it take to get to the airport?
Travel time between JFK and your location varies.

Here are a few sample trips:
  • NY Penn Station via LIRR - 35 minutes
  • Most parts of NYC via subway - 60 minutes
  • New Hyde Park, Long Island via LIRR - 25 minutes
  • Huntington, Long Island via LIRR - 52 minutes
  • Ronkonkoma, Long Island via LIRR - 71 minutes
Sample travel times include a 5-minute transfer between the LIRR or subway and AirTrain.

What do I do if I forgot an item on AirTrain?
Speak to any Customer Service Representative in any AirTrain station and throughout the airport. You can recognize them by their red jackets. You can also call Lost and Found at 718-244-4225.
  Can I use AirTrain to go from JFK to LaGuardia?
No. Passengers will continue to use the Airport Express buses from the airline terminals to get to LaGuardia Airport. For more information, please go to Connecting between Airports.

Can I use AirTrain to go from JFK to Newark Liberty?
Passengers can take AirTrain to Jamaica Station and connect to LIRR for New York Penn Station. At Penn Station, they can transfer to NJ TRANSIT or Amtrak trains for the Newark Liberty International Airport Train Station. From there, AirTrain Newark will take them to the airline passenger terminals.

For more detailed information, please see Regional Rail Connections map.

How to contact us?
For urgent AirTrain travel information outside normal business hours call:
1 877 JFK-AIRTrain (535-2478).


To report suspicious activity, call:
1 800 828-PAPD (7273).


To send an e-mail, go to the Contact Us page.

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